Five9 is a cloud-based call center software solution that offers a variety of features to businesses of all sizes. However, there are many other call center software providers in the market that businesses can choose from. In this article, we will explore the top five competitors of Five9 and how they compare in terms of features, pricing, and customer support.
Competitor #1: Genesys Cloud
Genesys Cloud is a cloud-based call center software solution that offers a wide range of features, including call routing, IVR, automatic call distribution, and more. The solution also includes workforce management tools and analytics to help businesses optimize their call center operations. Genesys Cloud is a strong competitor to Five9 because of its advanced features and scalability.
- Features: Genesys Cloud offers advanced features such as AI-powered chatbots, voice biometrics, and screen recording.
- Pricing: Genesys Cloud pricing varies based on the features and number of users. The starting price is $75 per user per month.
- Customer support: Genesys Cloud offers 24/7 customer support via phone, email, and live chat.
Competitor #2: Zendesk Talk
Zendesk Talk is a cloud-based call center software solution that is part of the Zendesk suite of customer service tools. It offers features such as call routing, IVR, and automatic call distribution. Zendesk Talk is a strong competitor to Five9 because of its integration with the Zendesk platform, which allows businesses to streamline their customer service operations.
- Features: Zendesk Talk offers advanced features such as call recording, call monitoring, and real-time analytics.
- Pricing: Zendesk Talk pricing varies based on the features and number of users. The starting price is $19 per user per month.
- Customer support: Zendesk Talk offers 24/7 customer support via phone, email, and live chat.
Competitor #3: RingCentral Engage Voice
RingCentral Engage Voice is a cloud-based call center software solution that offers features such as call routing, IVR, and automatic call distribution. It also offers advanced features such as voice analytics and quality management tools. RingCentral Engage Voice is a strong competitor to Five9 because of its advanced features and integration with the RingCentral platform.
- Features: RingCentral Engage Voice offers advanced features such as voice analytics, quality management tools, and real-time monitoring. It also integrates with popular CRM tools such as Salesforce and Zendesk.
- Pricing: RingCentral Engage Voice pricing varies based on the features and number of users.
- Customer support: RingCentral Engage Voice offers 24/7 customer support via phone, email, and live chat.
Competitor #4: Talkdesk
It also offers advanced features such as AI-powered chatbots and real-time analytics. Talkdesk is a strong competitor to Five9 because of its advanced features and scalability.
- Features: Talkdesk offers advanced features such as AI-powered chatbots, real-time analytics, and speech analytics.
- Pricing: Talkdesk pricing varies based on the features and number of users. The starting price is $75 per user per month.
- Customer support: Talkdesk offers 24/7 customer support via phone, email, and live chat.
Competitor #5: NICE inContact CXone
NICE inContact CXone is a cloud-based call center software solution that offers features such as call routing, IVR, and automatic call distribution. It also offers advanced features such as AI-powered chatbots, speech analytics, and workforce management tools. NICE inContact CXone is a strong competitor to Five9 because of its advanced features and scalability.
- Features: NICE inContact CXone offers advanced features such as AI-powered chatbots, speech analytics, workforce management tools, and omnichannel capabilities. It also integrates with popular CRM tools such as Salesforce and Microsoft Dynamics.
- Pricing: NICE inContact CXone pricing varies based on the features and number of users. The starting price is $100 per user per month.
- Customer support: NICE inContact CXone offers 24/7 customer support via phone, email, and live chat.
FAQs
Q: How do these competitors compare to Five9 in terms of pricing?
A: The pricing for each competitor varies based on the features and number of users. However, all of these competitors offer competitive pricing options that are comparable to Five9.
Q: Which competitor offers the most advanced features?
A: Each of these competitors offers advanced features such as AI-powered chatbots, real-time analytics, and integrations with popular CRM tools. However, Genesys Cloud and NICE inContact CXone are known for their advanced features and scalability.
Q: Which competitor offers the best customer support?
A: All of these competitors offer 24/7 customer support via phone, email, and live chat. However, the quality of customer support may vary based on the specific needs and preferences of each business.
Q: Which competitor offers the most seamless integration with other business tools?
A: Each of these competitors offers integrations with popular CRM tools such as Salesforce and Zendesk. However, Talkdesk and NICE inContact CXone are known for their omnichannel capabilities and seamless integrations with a variety of business tools.
Conclusion
Overall, Five9 has many strong competitors in the call center software market. Each of these competitors offers advanced features, competitive pricing options, and reliable customer support. When selecting a call center software provider, it is important to consider the specific needs and preferences of your business to determine which solution is the best fit.
